Privacy Policy

PRIVACY POLICY

Sigma Freight Solutions LLC

1. Introduction

Welcome to SIGMA FREIGHT SOLUTIONS LLC. The terms Company, we, our, and us refer to SIGMA FREIGHT SOLUTIONS LLC. By visiting Sigma Freight Solutions, submitting information, or engaging with our services, you agree to this Privacy Policy, Messaging Policy, and Terms of Service.

2. Services We Provide

SIGMA FREIGHT SOLUTIONS LLC provides truck dispatching and logistics coordination services including, but not limited to:

  • Load booking and dispatch coordination
  • Route planning and schedule management
  • Pickup and delivery coordination
  • Driver communication and support
  • Account and service management
  • Client and carrier communication

We communicate with clients, drivers, and service partners by email, phone, and SMS messaging.

3. SMS Messaging Consent

By submitting your phone number through our website, you consent to receive SMS text messages from SIGMA FREIGHT SOLUTIONS LLC. These messages may include:

  • Dispatch and load related updates
  • Pickup and delivery scheduling notifications
  • Appointment or coordination reminders
  • Account or service-related notices
  • Customer support communication
  • Responses to inquiries and service follow ups

Message frequency may vary based on service activity.
Message and data rates may apply.
Reply STOP to unsubscribe at any time.
Reply HELP for more information.

For assistance:
Phone: +1 (934) 213-3641
Email: support@sigmafreightsolutions.com

SMS consent is never sold, rented, or shared with any third parties.

Required SMS Privacy Notice

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information We Collect

We may collect the following types of information:

  • Name, email address, phone number, and contact details
  • Dispatch details, service requests, and form submissions
  • Billing, invoicing, and payment related information
  • IP address, browser type, device information, and operating system
  • Website usage data, analytics, and interaction history
  • Communication records including emails, calls, and SMS messages

5. How We Use Information

We may use the information collected to:

  • Provide and manage dispatching and coordination services
  • Communicate service updates via email, phone, or SMS
  • Schedule and coordinate loads and appointments
  • Process payments, invoices, and account administration
  • Respond to inquiries and customer support requests
  • Improve service delivery and operational efficiency
  • Comply with legal, regulatory, and contractual obligations

Promotional or marketing SMS messages are not sent.

6. Data Storage and Protection

  • Information is stored securely using professional hosting environments
  • Technical, administrative, and physical safeguards are used
  • Encryption and access controls protect sensitive data
  • Access is restricted to authorized personnel only
  • Information is retained only as long as necessary for business operations

7. Data Handling and Service Providers

SIGMA FREIGHT SOLUTIONS LLC may use trusted third-party service providers for:

  • Website hosting
  • Analytics and performance monitoring
  • Communication routing
  • Payment processing

These providers process information only to support our business operations and are required to protect all data.

These providers do not receive mobile numbers or SMS opt-in consent for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Cookies and Website Tracking

We may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage patterns
  • Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function correctly.

9. Your Rights and Choices

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal data where legally permitted
  • Withdraw SMS consent at any time by replying STOP

To exercise these rights, contact us using the information below.

10. Payments, Refunds, and Cancellations

  • Payments for services are processed securely.
  • Refunds are evaluated on a case-by-case basis.
  • Refunds are issued only if services are not delivered as agreed under the service contract.

11. User Responsibilities

Users agree to:

  • Provide accurate and current information
  • Use our website and services lawfully
  • Not misuse communication channels
  • Respect intellectual property and proprietary content
  • Comply with applicable laws and regulations

12. Third Party Links

Our website may contain links to third-party websites. SIGMA FREIGHT SOLUTIONS LLC is not responsible for the privacy practices or content of those external sites.

13. Children’s Privacy

Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal data from children.

14. International Users

If you access our services from outside the United States, you consent to the transfer, storage, and processing of your information in the United States.

15. Policy Updates

We may update this Privacy Policy at any time. The most current version will always be available at Privacy Policy page.

16. Contact Information

SIGMA FREIGHT SOLUTIONS LLC
212 N 2ND ST STE 100
Richmond, KY 40475
United States
Phone: +1 (934) 213-3641
Email: support@sigmafreightsolutions.com
Scroll to Top